Shipping Policy

At IOVA Inc., we are committed to providing a smooth, transparent, and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver your orders, along with important details you should be aware of before placing a purchase.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed after successful payment confirmation.

Once your order is placed, our team carefully reviews and prepares it for shipment to ensure product quality, accuracy, and proper packaging. This step helps us minimize errors and deliver your order in the best possible condition.

  • Standard processing time: 1–2 business days
  • Orders are not processed on weekends or public holidays
  • During peak seasons or promotions, processing times may be slightly extended

You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation once your order has been dispatched.

Shipping Timeframes

After processing, orders are shipped and typically delivered within 4 to 7 business days.

Delivery times may vary depending on several factors, including:

  • Your delivery location
  • Shipping carrier operations
  • Local customs procedures (if applicable)
  • External factors such as weather conditions or logistical disruptions

While we aim to meet the estimated delivery timeframe, it should be considered an estimate rather than a guarantee.

Shipping Coverage

We currently ship to selected regions based on availability and logistics.

Shipping options and delivery times may vary depending on your location. If your area is not supported, you will be notified at checkout.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

In some cases, we may offer promotional free shipping depending on ongoing campaigns or order value thresholds.

Tracking Information

Once your order has been shipped, you will receive a confirmation email that includes your tracking number and shipment details.

Tracking allows you to:

  • Monitor your order status in real time
  • View estimated delivery updates
  • Stay informed about any transit changes

Please note that tracking updates may take 24–48 hours to appear after the shipment has been processed.

Delays and Exceptions

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • High shipping volumes during peak seasons
  • Carrier service disruptions
  • Customs clearance delays
  • Weather conditions or natural events
  • Incorrect or incomplete shipping information

In such cases, we will do our best to keep you informed and assist you where possible.

Customs, Duties, and Taxes

For international shipments, your order may be subject to customs duties, taxes, or import fees imposed by your country.

  • These charges are the responsibility of the customer
  • We do not control or predict these fees
  • Delays caused by customs are outside our control

We recommend checking with your local customs office for more information.

Incorrect Address or Delivery Issues

Please ensure that all shipping details are accurate at the time of placing your order.

IOVA Inc. is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Failed deliveries due to inaccurate information
  • Additional charges resulting from address corrections

If you realize there is an error in your shipping details, contact us immediately. We will try to update your order before it is shipped, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Missing Packages

If your tracking shows that your package has been delivered but you have not received it, we recommend:

  • Checking with neighbors or building management
  • Contacting your local shipping carrier
  • Verifying your delivery address

IOVA Inc. is not responsible for lost or stolen packages confirmed as delivered. However, we will assist you in resolving the issue with the carrier where possible.

Order Changes and Cancellations

Orders can only be modified or canceled before they are processed.

Once your order has been shipped, it cannot be canceled and must follow the return process outlined in our Return & Refund Policy.

Contact Information

If you have any questions about your shipment or need assistance, please feel free to contact us:

  • Email: info@iovainc.com
  • Phone: +49 176 21945800
  • Address: Lechwehrstraße 8, 86368 Gersthofen, Germany

Our support team is here to help and will respond as quickly as possible.