Privacy Policy
Last Updated: January 5, 2026
At IOVA Inc. (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.iovainc.com (the “Site”) or interact with our services.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or business practices. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly.
2. Information We Collect
We collect personal information depending on how you interact with our website.
Information You Provide Directly
You may provide us with information such as your name, email address, phone number, billing and shipping address, order details, account credentials, and any information you share when contacting customer support.
Providing this information may be necessary to access certain features of our Services.
Information Collected Automatically
When you visit our Site, we may automatically collect information such as your IP address, browser type, device information, pages visited, and interaction data. This helps us improve website performance and user experience.
Information from Third Parties
We may receive information from third-party services such as Shopify, payment processors, analytics providers, and marketing partners. This information is handled in accordance with this Privacy Policy.
3. How We Use Your Information
We use your personal information to operate and improve our Services.
This includes processing orders, managing accounts, providing customer support, and sending order-related updates.
We may also use your information for marketing purposes, such as sending promotional emails or displaying relevant advertisements, where permitted by law.
Your information is also used to detect fraud, maintain security, and improve website functionality and performance.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how users interact with our website.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
5. Sharing of Personal Information
We may share your personal information with trusted third parties where necessary.
This includes service providers such as payment processors, shipping partners, hosting providers, analytics services, and marketing partners.
We may also disclose information if required by law, to protect our rights, or in connection with a business transaction.
We do not sell your personal information.
6. Data Security and Retention
We take appropriate security measures to protect your personal information. However, no method of data transmission is completely secure.
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. You may also request data portability, withdraw consent, or opt out of marketing communications.
To exercise your rights, please contact us using the details below. We will respond in accordance with applicable laws.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.
10. International Data Transfers
Your personal information may be processed outside your country of residence. Where required, we apply appropriate safeguards to protect your data.
11. Complaints
If you have concerns about how your data is handled, please contact us first. You may also have the right to file a complaint with your local data protection authority.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact us:
- Email: info@iovainc.com
- Phone: +49 176 21945800
- Address: Lechwehrstraße 8, 86368 Gersthofen, Germany